top of page

Shipping & Delivery

How does shipping works?

We are a small operation and all orders will be processed only during the weekends. Shipping out will only be done once a week. The making time for all orders varies between 2-4 weeks for coasters & 4-8 weeks for larger pieces from the date of payment (even though most orders will ship out sooner). Longer time may be required for more complex designs.

For custom orders, a 50% deposit is required and the remaining balance will be charged upon completion of the piece. Upon the final payment, the custom item will be sent to you.

What are the shipping fees?

a. Local Delivery

WEST MALAYSIA

- Standard shipping for purchasing less than RM200 - flat rate of RM10

- Free shipping for purchasing not less than RM200

- Kindly allow 3-7 business days for the order to reach you from the date of dispatch

EAST MALAYSIA

- Standard shipping for purchasing less than RM200 - flat rate of RM20

- Free shipping for purchasing not less than RM200

- Kindly allow 3-7 business days for the order to reach you from the date of dispatch

 

b. International Delivery

- Shall be delivered via Standard Air Parcel of Pos Malaysia with weight limit up to 4kg. Final rates shall be calculated by weight at checkout

- Full rates can be viewed via this link

- Kindly allow 10-30 business days for the order to reach you from the date of dispatch. This may vary depending on each countries customs & COVID-19 related policies on imported goods.

 

What about customs?

 

For international orders, we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Customs duties, if any, on import into the customer’s country are to be borne by the customer.

How long does shipping take?

Shipping time varies by location. These are our estimates:

  • MALAYSIA

    • 3-7 business days

  • ASIA

    • 10-20 business days

  • REST OF THE WORLD

    • 10-30 business days

*This does not include our processing time.

 

Do you provide tracking information?

 

Yes, you will receive an email once your order ships that contains your tracking information. If you have not received tracking info within 7 days, please contact us.

 

My tracking says “no information available at the moment”.

 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

Important note

 

Shipping times are estimates and commence after the processing time, and can take longer than expected due to invalid address, customs clearance procedures or other causes.

 

More questions?

 

Please do not hesitate to Contact Us should you have any queries on the shipping matters.

bottom of page